AL AMEEN TRAVEL & TOURS LLC • alameen-travels.com
Effective Date: August 21, 2026 • Last Updated: August 21, 2026
Concord, New Hampshire, United States
1. INTRODUCTION
AL AMEEN TRAVEL & TOURS LLC (“Al Ameen,” “we,” “us,” or “our”) respects the privacy of our customers and visitors to our website.
This Privacy Policy explains how AL AMEEN TRAVEL & TOURS LLC collects, uses, discloses, retains, and protects personal information when you visit alameen-travels.com, submit a booking or inquiry, purchase travel services, communicate with us, or otherwise use our services.
AL AMEEN TRAVEL & TOURS LLC currently provides Umrah travel services primarily to customers residing in the United States, United Kingdom, and Canada, regardless of citizenship, subject to applicable travel, visa, immigration, airline, hotel, and supplier requirements.
By using our website or providing information to us for the purpose of obtaining or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. INFORMATION WE COLLECT
We collect only information that is reasonably necessary to respond to inquiries, arrange travel services, process bookings, communicate with customers, and perform services requested by customers.
Depending on the services requested, we may collect the following categories of information.
2.1 IDENTIFICATION AND TRAVEL INFORMATION
For travel, hotel, airline, and visa processing purposes, we may collect:
- First and last name
- Gender
- Date of birth
- Nationality
- Country of birth
- Passport number
- Passport place of issue
- Passport issue date
- Passport expiration date
- Visa information
- Visa photograph or other visa-related information when required
- Travel dates
- Destination and itinerary information
- Hotel booking information
- Emergency contact information
- Special travel requests or preferences
We request this information only when reasonably necessary to arrange the travel services requested by the customer.
2.2 CONTACT INFORMATION
We may collect email address, telephone number, mailing or residential address, WhatsApp contact information, and other contact information voluntarily provided by the customer.
Contact information is primarily used to communicate with customers regarding inquiries, bookings, confirmations, changes, payments, travel requirements, and customer service.
2.3 PAYMENT INFORMATION
Payments made through our website are processed by third-party payment processors, including Stripe. AL AMEEN TRAVEL & TOURS LLC does not store full credit or debit card numbers on its own systems.
Payment processors may independently collect and process payment information according to their own privacy policies and terms.
Customers may also pay through other payment methods offered by AL AMEEN TRAVEL & TOURS LLC, including bank transfer and, when available, Zelle.
2.4 WEBSITE INFORMATION
Our website may collect information submitted through booking forms, contact forms, custom package requests, and other forms or communications initiated by the customer.
We do not currently provide customer accounts or user-login functionality on our website.
3. HOW WE USE PERSONAL INFORMATION
We use customer information only for legitimate business and service-related purposes, including:
- Processing and managing travel bookings.
- Purchasing airline tickets.
- Arranging hotel accommodations.
- Processing Umrah visa applications.
- Providing information to necessary visa-processing or government-related systems.
- Arranging airport and ground transportation where applicable.
- Providing booking confirmations and travel documentation.
- Communicating with customers regarding their bookings.
- Responding to customer inquiries and refund requests.
- Processing or verifying payments.
- Handling cancellations, changes, refunds, and rebookings.
- Responding to emergencies or customer-support situations.
- Complying with applicable legal, regulatory, immigration, airline, hotel, or governmental requirements.
- Protecting our business, customers, systems, and legal rights.
- Sending promotional communications where permitted and where the customer has not opted out.
We do not use passport, visa, or other sensitive travel information for unrelated advertising or marketing purposes.
4. TRAVEL AND VISA INFORMATION
Certain travel services require AL AMEEN TRAVEL & TOURS LLC to collect sensitive identifying information.
For example, information may be required to issue airline tickets, make hotel reservations, submit an Umrah visa application, complete required travel documentation, provide information to an applicable visa-processing system, or comply with airline, hotel, immigration, or governmental requirements.
AL AMEEN TRAVEL & TOURS LLC does not request passport copies as a general requirement. However, a visa photograph or other documentation may be requested when necessary for the applicable visa process.
Customers are responsible for ensuring that all information submitted to AL AMEEN TRAVEL & TOURS LLC is accurate, complete, current, and truthful.
AL AMEEN TRAVEL & TOURS LLC is not responsible for problems, delays, denials, additional costs, or other consequences resulting from inaccurate, incomplete, outdated, or misleading information provided by a customer.
5. SHARING OF INFORMATION
AL AMEEN TRAVEL & TOURS LLC does not sell customer personal information.
We do not provide customer information to unrelated third parties for their independent marketing purposes.
We may disclose information when reasonably necessary to provide the services requested by the customer. These parties may include:
- Airlines and airline-related service providers;
- Hotels and accommodation providers;
- Umrah visa-processing providers and applicable visa systems, including Nusuk-related systems where applicable;
- Transportation providers;
- Payment processors;
- Email, communication, and technology service providers;
- Governmental or immigration authorities where required;
- Other service providers necessary to complete a customer's requested travel arrangements.
We limit information shared with third parties to information reasonably necessary for the applicable service.
6. NO SALE OF PERSONAL INFORMATION
AL AMEEN TRAVEL & TOURS LLC does not sell, rent, lease, or trade customer personal information.
We also do not use customer personal information for targeted advertising.
Our business purpose for collecting customer information is primarily to provide and administer travel services requested by customers.
7. PROMOTIONAL COMMUNICATIONS
AL AMEEN TRAVEL & TOURS LLC may occasionally send promotional communications regarding new Umrah packages, special offers, discounts, limited-time promotions, future travel opportunities, and company announcements.
Customers may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.
Opting out of promotional communications does not prevent AL AMEEN TRAVEL & TOURS LLC from sending necessary transactional or service-related communications concerning an existing booking.
8. BOOKING AND TRANSACTIONAL COMMUNICATIONS
When a customer requests or purchases services from AL AMEEN TRAVEL & TOURS LLC, the customer authorizes us to communicate with them regarding the requested services.
These communications may include booking confirmations, payment information, travel itineraries, flight changes, hotel information, visa updates, required documentation, cancellation information, refund information, important travel notices, and customer-service communications.
Such communications are necessary to provide the services requested by the customer and are not considered promotional communications.
9. COMMUNICATION METHODS
AL AMEEN TRAVEL & TOURS LLC may communicate with customers through email, telephone, SMS/text messaging, and WhatsApp.
Customers may also contact AL AMEEN TRAVEL & TOURS LLC through social-media messaging platforms, including Instagram or Facebook, for general inquiries.
Sensitive travel information should not be submitted through an unsecured social-media message unless specifically instructed by AL AMEEN TRAVEL & TOURS LLC.
10. INFORMATION ABOUT MINORS
AL AMEEN TRAVEL & TOURS LLC may arrange travel for families and minors.
Where information concerning a minor is required to arrange travel, the information should generally be provided by a parent, legal guardian, or authorized adult.
Parents or legal guardians are responsible for ensuring that information submitted on behalf of a minor is accurate and that the minor's travel arrangements comply with applicable airline, hotel, immigration, visa, and transportation requirements.
AL AMEEN TRAVEL & TOURS LLC does not knowingly sell personal information relating to minors.
11. DATA RETENTION AND DELETION
AL AMEEN TRAVEL & TOURS LLC does not retain sensitive travel and identity information indefinitely.
Following successful completion of a customer's trip, AL AMEEN TRAVEL & TOURS LLC intends to delete sensitive travel information, such as passport and visa-related information, from its active systems within approximately 14 days, subject to legitimate retention requirements.
However, certain information may need to be retained for longer periods, including booking references, transaction records, payment verification records, accounting and tax records, invoices, customer correspondence, records necessary to resolve disputes, records required by law, and records necessary to establish, exercise, or defend legal rights.
Accordingly, the 14-day deletion period applies to sensitive travel and identity information and does not require AL AMEEN TRAVEL & TOURS LLC to delete records that must reasonably be retained for legal, accounting, security, operational, or dispute-resolution purposes.
12. DATA SECURITY
AL AMEEN TRAVEL & TOURS LLC takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic storage, transmission, or communication can be guaranteed to be completely secure.
Accordingly, while AL AMEEN TRAVEL & TOURS LLC takes reasonable precautions, we cannot guarantee absolute security of information transmitted electronically or stored by third-party providers.
13. THIRD-PARTY SERVICES
Our services depend on third-party providers, including airlines, hotels, payment processors, transportation companies, visa systems, and technology providers.
Those providers may have their own privacy policies and terms governing information they receive directly or process on our behalf.
AL AMEEN TRAVEL & TOURS LLC is not responsible for the independent privacy practices, security practices, systems, policies, or actions of third parties outside our reasonable control.
14. PAYMENT PROCESSORS
Online payments may be processed through Stripe.
AL AMEEN TRAVEL & TOURS LLC does not store complete payment-card information.
Customers using third-party payment services should understand that those providers may independently collect, process, and retain payment information under their own terms and privacy policies.
15. CUSTOMER RESPONSIBILITY FOR INFORMATION
Customers are responsible for ensuring that all information provided to AL AMEEN TRAVEL & TOURS LLC is accurate, complete, current, legally obtained, and submitted with appropriate authorization.
Customers should promptly notify AL AMEEN TRAVEL & TOURS LLC if information changes.
AL AMEEN TRAVEL & TOURS LLC is not responsible for delays, cancellations, visa problems, ticketing problems, hotel problems, additional expenses, or other consequences caused by incorrect or incomplete customer information.
16. PRIVACY REQUESTS
Questions or requests concerning personal information may be directed to:
AL AMEEN TRAVEL & TOURS LLC
Email: info@alameen-travels.com
Telephone: +1 (201) 500-4096
Customers may contact us regarding questions about information we hold about them, subject to applicable law and legitimate business, legal, security, and recordkeeping requirements.
17. INTERNATIONAL CUSTOMERS
AL AMEEN TRAVEL & TOURS LLC currently serves customers residing in the United States, United Kingdom, and Canada, regardless of citizenship, subject to applicable travel, visa, immigration, airline, hotel, and supplier requirements.
Because travel services may involve international airlines, hotels, visa systems, transportation providers, and governmental authorities, customer information may be processed or transferred in countries other than the customer's country of residence when reasonably necessary to provide the requested services or comply with applicable requirements.
18. CHANGES TO THIS PRIVACY POLICY
AL AMEEN TRAVEL & TOURS LLC may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
Customers should periodically review this Privacy Policy for changes.
19. CONTACT US
For questions concerning this Privacy Policy or the handling of personal information, please contact:
AL AMEEN TRAVEL & TOURS LLC
Concord, New Hampshire, United States
Website: alameen-travels.com
General Inquiries / Booking Assistance / Refund Requests: info@alameen-travels.com
Existing Customer Booking Support: bookings@alameen-travels.com
Telephone: +1 (201) 500-4096
By using our website or providing personal information to AL AMEEN TRAVEL & TOURS LLC for the purpose of obtaining travel services, you acknowledge that you have had an opportunity to review this Privacy Policy.