Questions, Answered

Our packages are designed to provide a convenient and stress-free Umrah experience. Package inclusions may vary. All packages currently include international round-trip flights, Umrah visa, hotel accommodation, breakfast, ground transportation, and 24/7 Support from our team

Our current packages offer Quad, Triple, and Double occupancy options. Each option has its own package price, allowing you to choose the arrangement that best suits your needs.

Choose the package you would like to book, select your preferred occupancy, and click Book Now. You will then be guided through the traveller information, contact details, review, and secure payment process.

Payments are processed securely through Stripe. Your card information is entered directly on Stripe's secure checkout page rather than being stored by Al Ameen Travel & Tours.

Yes. After your payment has been successfully received and your booking has been confirmed, a booking confirmation will be sent to the email address provided during the booking process.

Yes. You can provide the required information for each traveller included in your booking. The total amount will be calculated according to the selected package and number of travellers.

You will be asked to provide traveller details such as full name, gender, date of birth, nationality, country of birth, passport information, and passport dates.

You can provide special requests during the booking process. Our team will review the request and do our best to assist where possible.

Refund eligibility depends on how far in advance you cancel and the costs already committed on your behalf. More than 30 days before departure, refunds are generally available minus any non-refundable supplier costs and applicable fees. Between 30 and 14 days, a partial refund may be available after applicable supplier penalties, fees, and the $150 non-refundable deposit (if applicable) are deducted. Less than 14 days before departure is generally non-refundable, although exceptions may be considered for documented extraordinary circumstances. Please see our Terms & Conditions for the complete refund policy.

If circumstances such as war, natural disasters, government restrictions, border closures, major travel disruptions, or other events outside our reasonable control affect your trip, our team will do its best to assist you, find available alternatives, and seek the maximum refund available from airlines, hotels, and other suppliers. Whenever we are able to recover the full amount from the applicable suppliers, we will do our best to provide a full refund. However, some supplier or third-party costs may be non-refundable, and we cannot guarantee a full refund when those costs cannot be recovered.